Returns & Refunds

If you are returning your order you can expect to receive your refund via your original payment method in 7 working days. You must ensure to send a proof of postage receipt to us to receive your refund.

Before trying to return your order, please contact customer services via our contact form and inform them of the item you wish to return and a reason for wanting to return this item. Our Customer Services team will then be able to instruct you further on the next steps.

Extended Christmas Returns: Any orders placed between the 1st October and the 24th December will have an extended returns timeframe of 90 days instead of the usual 60 days offered to customers.

We offer our customers a returns period of up to 60 days from the date of purchase.

Once you have paid for the shipping to return your item(s) back to us, please ensure that you send and image of you proof of postage to our customer service team. Once they have received this, they will be able to process a refund or replacement, providing the item is unused and in the same condition that you received it. It must also be in the original packaging. Please note that any items over the value of £100 must be received by our warehouse and checked in before any refund is issued.

For faulty items, in order to be eligible for a return you must notify us of the faulty or incorrect item right away. You will need to supply a receipt or supply the order number for us to verify your details and we will ask you to supply photographs to aid our Quality Control.

Christmas Extended Warranty: Any orders placed between the 1st October and the 24th December will have an extended warranty of 90 days instead of the usual 60 days offered to customers.

Jaques of London is committed to providing our customers with high-quality toys and products that are designed to bring joy and entertainment to families. We stand behind the craftsmanship of our products and are pleased to offer a limited warranty for a duration of 60 days from the date of purchase. Please review the following warranty policy terms for your understanding:

Warranty Coverage: Jaques of London warrants that the product you have purchased is free from material defects in both material and workmanship, subject to the exceptions outlined below. This warranty is exclusively applicable to the original consumer purchaser and can only be claimed within 60 days from the original date of purchase. To initiate a warranty claim, proof of purchase date is required.

Scope of Warranty: Our warranty is applicable to the normal and intended use of the product as it was received by the consumer.

The warranty coverage does not extend to the following circumstances: Damage occurring during transit or delivery; Inadequate care or neglect of the product; Abnormal or misuse of the product; Accidents causing damage to the product; Normal wear and tear due to usage over time; Cosmetic issues that do not affect the functionality; Damage resulting from exposure to natural elements; Failure to follow product usage instructions; Immersion in water, unless the product is explicitly identified by Jaques of London in writing as suitable for water use; Battery leakage or improper installation; Improper assembly, storage, or maintenance; Incorrect servicing or repair attempts; Damage caused by acts of nature, such as fires or other similar events; Any damage or issue that does not arise from material defects in workmanship or material.

Consequential and Incidental Damages: It's important to note that this warranty does not cover any consequential or incidental damages. Jaques of London shall not be liable for any losses or damages arising as a result of product defects.

No Extended Warranties: This warranty represents the complete and exclusive statement of the warranty terms and conditions provided by Jaques of London. No additional warranties beyond what is explicitly stated in this policy shall be implied or extended.

At Jaques of London, we take pride in delivering products of the highest quality, and we are dedicated to ensuring your satisfaction. If you believe your purchased product qualifies for a warranty claim as per the terms outlined above, please contact our customer service team with your proof of purchase and details of the issue.

Thank you for choosing Jaques of London for your toy purchases. Your trust in our products is greatly appreciated.

Extended Christmas Returns: Any orders placed between the 1st October and the 24th December will have an extended returns timeframe of 90 days instead of the usual 60 days offered to customers.

We can offer a full refund on items purchased within the last 60 days. You will need to supply a receipt or order number and the item will need to be unopened and in its original packaging.

If you are the gift receiver and wish to return the item, we can offer a gift card for the value of the product, as long as the item was purchased in the last 60 days. You will need to provide us with proof of purchase and the product must be unopened and in its original packaging.

Orders purchased from Amazon must be returned through Amazon.

Christmas Extended Warranty: Any orders placed between the 1st October and the 24th December will have an extended warranty of 90 days instead of the usual 60 days offered to customers.

If you have received a gift that is damaged, please contact our customer service team. Please provide proof of postage and photos/videos of the damaged product. For orders placed within 60 days, we will be able to offer a replacement or a gift card for the value of the product

If your order has a missing piece, it is necessary to contact our customer service team as soon as possible so that we can help to rectify the issue. We offer a 90-day manufacturing warranty.