Delivery

The delivery window will depend on the products you have ordered and the shipping option you chose at checkout. Please view our delivery options. Orders placed after 1pm Monday-Friday and on a Saturday, Sunday or Bank Holiday will be processed on the next working day.*

Please note bespoke delivery costs for remote areas are not covered in our standard shipping zones and may experience longer delivery times. These will be quoted to you at the point of purchase. *Working days are Monday to Friday.

Our Couriers can take up to 24 hours to scan in your parcel once they have collected it from our warehouse. Your tracking will not begin to update until our couriers have scanned your item. If your tracking has not updated after 48 hours from receiving your tracking number, please contact our customer service team.

All our orders are trackable if you supplied your contact details when placing your order. You can find your Tracking details in your Shipment Confirmation email that should be sent to you to alert you that your order is being prepared at our warehouse.

If you tracking is stating that your order has been deliver, but you have not received your parcel please contact our Customer Care Team. You need to notify us within 21 days as we only have 25 days to raise the issue with the courier. Please complete our customer contact form or email gameon@jaqueslondon.co.uk and a member of our customer care team will get back to you. If your order is miss delivered due to an incorrect address being inputted at the time the order was placed, Jaques of London are not held responsible for replacing the items. Customers will need to reorder the items under the correct information or take it up directly with the courier.

The delivery timeframe for your order begins once it has been processed by our warehouse team, not at the time of order placement. For example, if you place an order on a Monday after 1 pm, it will be processed on Tuesday, as orders placed after 1 pm are processed the following working day. If you selected our standard shipping option (3 - 5 working days), this timeframe will begin from the processing day (in this case, Tuesday) rather than the time of your order. Your order would be expected to be delivered on or before the following Tuesday.

If your order has failed to arrive within the delivery times given to you, please contact our customer service team.

Should a shipment from one of Jaques of London's couriers exhibit noticeable damage caused during transit, we kindly request that you decline the delivery and contact us immediately. However, if you have already accepted the delivery and subsequently discover evidence of shipping-related damage, we highly recommend retaining and taking lots of photos of all packaging materials and associated documentation to facilitate the resolution process. At Jaques of London, your satisfaction is our priority, and we are committed to ensuring that every aspect of your shopping experience meets our high standards. We appreciate your cooperation and understanding in promptly reporting any shipping damage incidents, by contacting our customer service team.

We use Amazon Shipping, Royal mail, and Parcel Force as our dedicated courier’s. Dependant on the size of your order and the delivery address. Every order is fully trackable, please do check the tracking sent to your given email address for more information on your delivery.

Our delivery service covers Mainland UK, but sadly we cannot offer delivery to Northern Ireland, Republic of Ireland or BFPO addresses with in our subscription service. For bespoke delivery costs to Non-Mainland UK, including the Channel Islands, please email our customer services team directly at gameon@jaqueslondon.co.uk. Scottish Isles Deliveries: This is a flat fee of £23.99 for all items on site (including Croquet). International shipping is no longer available.