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We’d love to hear from you! Whether you have a question, need game advice, or just want to say hello, we’re all ears. Simply fill out our Contact Us form on our website, or send us an email at gameone@jaqueslondon.co.uk – our team of toy & game loving experts will be happy to help.
The delivery window will depend on the products you have ordered and the shipping option you chose at checkout. Please view our delivery options via our FAQs page.Â
Orders placed after 1pm Monday-Friday and on a Saturday, Sunday or Bank Holiday will be processed on the next working day.*
Please note bespoke delivery costs for remote areas are not covered in our standard shipping zones and may experience longer delivery times. These will be quoted to you at the point of purchase.Â
*Working days are Monday to Friday.
We offer our customers a returns period of up to 30 days from the date of purchase.
We kindly ask that all customers who wish to make a return contact our Customer Service Team to start the returns process. Please let our team know which items from your order you wish to return and the reason for return. You will then be sent our step-by-step returns process and the returns form.
Please note, Jaques of London does not provide pre-paid labels or cover the cost of return postage.
Once shipping has been paid and you have to retured your item(s) back to us, please ensure that you send and image of you proof of postage to our customer service team. Once they have received this, they will be able to process a refund or replacement, providing the item is unused and in the same condition that you received it. It must also be in the original packaging. Please note that any items over the value of £100 must be received by our warehouse and checked in before any refund is issued.
Absolutely! Join the Jaques of London Rewards Club and unlock exclusive perks, special discounts, and VIP treats—because we believe playtime should come with extra rewards!
Here’s what you’ll enjoy as a Rewards Club member:
✔ Up to 25% off discount codes
✔ Instant price drops on everything
✔ Earn points for simple activities
✔ VIP emails with free toys & exclusive offers
✔ Birthday gifts just for you
✔ … and so much more!
Sign up today and let the fun (and rewards) begin!
We pride ourselves on utilising sustainable wood sources for our wooden toys and games products. All having undergone vigorous testing, our toys are made of wood that is guaranteed to be versatile, durable and safe as a material for young hands and is designed to withstand years of use.
We have an agreement with our suppliers to use only sustainable wood. Some of our products are made of solid wood and others are not.
Our paint is a non-toxic water based paint.
We take safety very seriously and all products including all materials and paints are EC and UKCA safety tested by an independent Testing House.
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